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Chatbots For Small Business Websites

Conversational Marketing Makes Your Service Faster, Easier & More Personal.

Chatbots from VTG can help you do many things! You can answer common questions in real time, route qualified leads to the right sales reps and have conversations with customers live.

VTG Chatbots Are Personal Assistants For Your Website

All small businesses would like to interact with potential customers immediately. In reality, not every website visitor should be routed to your sales agents.

That’s why so many online companies use web forms. Forms act as a gatekeeper for your site. They help you determine who advances through the que.

In 2020 customer interactions have changed. Buyers are more empowered than ever. They don’t want to fill out forms and wait for you to reply. They want answers while they are on your site. That’s where Chatbots from VTG can help.

Chatbots Can Allow You To:

Improve Conversions

Live chat messages can help you get up to 15x more engagement with your website visitors than interacting only by email.

Live Chat For Top Prospects

Your best prospects can get sent to your sales team. this gives you more time with your best customers.

Connect With Ready Buyers

Connect with prospects and buyers at the perfect time; when they are on your website ready to buy!

Shorten Your Sales Cycle

Chat with customers all through the buying process. Your Chatbot is available for questions 24 hours a day.

How Small Business Uses Chatbots

To Grow Business Operations: Chatbots are not limited in the same way human agents are; Chatbots can handle multiple customer interactions at the same time. By using chatbots to reinforce your live agents, your business can more easily enter new markets.

To Handle Customer Questions: If your company gets a lot of general inquiries, chatbots can ease the burden from your live agents. As the first point of interaction, chatbots can screen questions from customers and redirect them to human agents only when required.

Reduce Time & Expense: Chatbots are a very cost effective way to provide customer service. They allow employees to be more productive with other tasks.

Easy & Simple Interface: VTG Chatbots take very little time to set up and are very easy for your customers to use. VTG creates a simple interface to make interaction a breeze.

Improve Customer Engagement: You can integrate your Chatbot with Facebook Messenger, which will help with improving customer and increasing customer engagement on this social media.

Speed Up Payments: Allow your customers to pay faster which speeds up your cash flow.

Automated Conversational Chatbot Examples

Below are a few ways Chatbots can improve customer transactions and ease the strain on your live agents. These are just a few of the examples available. If you would like to see a custom demo for your business, just let us know.

Lead Gen Chatbot

Get more leads & prospects online.

Event Chatbot

Sample event registration bot.

Online Booking

Book appointments online.

Live Chatbot Demo

Live Chatbots allow you to directly chat with customers & prospects when they are ready to buy your product or service. This kind of direct interaction allows you to establish rapport and create a relationship with prospects. This service supports a number of popular chat platforms including Facebook Messenger, WhatsApp, Telegram, Viber & RumbleTalk. If you would like to see a custom demo for your business, just let us know 

Facebook Messenger Chatbot Demo

Facebook & Facebook Messenger have over 2 billion users daily..! It may be the best platform on which to directly interact with your customers and prospects. VTG can create a custom Chatbot interface that connects your sales message with the power of Messenger. Click the link below and see how your app might look on Facebook. Of course, if you want to see a custom demo tailored to your company, just give us a call.

What Can You Do With A Chatbot..?

Chatbots from VTG can do all sorts of things. We can create a chatbot that will help your company do just about anything you can imagine.

And, Chatbots make tasks even easier for your customers & prospects. Let our chatbots help you reduce long waits on hold to talk to a person on the phone or going through multiple steps to research and complete a purchase on websites.

Millions of customers are already using chatbots to contact companies, get recommendations, complete purchases, and much more.

Available Chatbot Tasks Include:

Order Products

Chatbots really simplify the sales & ordering process for your customers. VTG helps you make it easy to increase sales with the click of a button.

Get Support

Customers occasionally have questions & issues. When they do, make it easy to get answers and boost their satisfaction with your company.

Schedule Meetings

Let Chatbots help you reduce transactional emails and simplify the booking process. Customers can easily book & confirm appointments in one session.

View Help Docs

If you have any Frequently Asked Questions, A Chatbot is a great way to get them to your customers and answer their questions.

Contact You

From emails, texts and "click to call: buttons, Chatbots make it easy for prospects to reach you in your preferred format & integrate with autoresponders.

Watch Videos

Help videos, tutorial videos and general information videos can be interwoven into your chatbot to easily present your content to customers.

Take Payments

A few clicks of a button is all it takes for clients to be able to pay invoices, make deposits or perform any number of financial transactions online.

Chatbot Pricing

All Web Design & Development Fees are based on the time it takes to build a website. We maintain the same high standards on all builds regardless of cost. With that in mind, We have listed the average pricing below based on most websites. We will send each client a firm proposal based on your particular requirements prior to starting any work. You will always know and approve the final cost before any work is begun.

Simple
Conversational
Chatbots

Up To 10 Interaction Flows
$ 79 Month
  • Up To 3 Chatbots
  • Custom Bot Development
  • Conversational Dialog Flow
  • Chatbot Landing Page
  • Website, Wix & Shopify Ready
  • Built To Best-Practice Standards
  • Mobile Optimized Design
  • Book Appointments
  • Zapier Integration
  • Coupon Offers
  • Online Surveys
  • Lead Gen
  • Customer Support Bots
  • Advanced Branding & Colors
  • CSV Export
  • Phone Support
  • Chatbot Management
  • Contact Forms

Interactive
Smart
Chatbots

Up To 20 Interaction Flows
$ 99 Month
  • Up To 5 Chatbots
  • "Smart" Interactions
  • "Live Chat" Integration
  • Custom Bot Development
  • Conversational Dialog Flow
  • Chatbot Landing Page
  • Website, Wix & Shopify Ready
  • Built To Best-Practice Standards
  • Mobile Optimized Design
  • Book Appointments
  • Zapier Integration
  • Coupon Offers
  • Online Surveys
  • Lead Gen
  • Customer Support Bots
  • Advanced Branding & Colors
  • CSV Export
  • Phone Support
  • Chatbot Management
  • Contact Forms

Messenger
Connected
Chatbots

Up To 20 Interaction Flows
$ 109 Month
  • Facebook Messenger Integration
  • Up To 5 Chatbots
  • "Smart" Interactions
  • "Live Chat" Integration
  • Custom Bot Development
  • Conversational Dialog Flow
  • Chatbot Landing Page
  • Website, Wix & Shopify Ready
  • Built To Best-Practice Standards
  • Mobile Optimized Design
  • Book Appointments
  • Zapier Integration
  • Coupon Offers
  • Online Surveys
  • Lead Gen
  • Customer Support Bots
  • Advanced Branding & Colors
  • CSV Export
  • Phone Support
  • Chatbot Management
  • Contact Forms

Questions..?

We’re Proud Of Our Chatbots & We’re Ready To Show ’em Off. Call Or Email VTG Today…

Frequently Asked Questions About Chatbots

Chatbots can handle all kinds of queries. Here are a few examples:

FAQs: You can use a chatbot to handle simple questions like ‘What time do you open?’, ‘Which location is closest to me?’, and others. This leaves your employees free to handle the more complex questions.

Get Customer Info: Bots are really good at gathering the ‘who, what, where, when, and why’ for an agent, helping them to maximize the interaction time on each chat.

Route Calls: Bots can help you quickly route customer inquiries to the right person. This saves you time and improves customer satisfaction.

Reduce Wait Times: Chatbots can handle multiple inquiries at the same time; this means faster responses to your customer’s questions. They can also give answers faster than human agents.

Available 24/7: Chatbots work around the clock. This enables you to deliver customer service even with your business is closed and no human agent is available. 

If your business has customer inquiries, then bots are a good match for you. Some people think that bots are only beneficial if you meet certain size criteria or have specific customer scenarios. In fact, all local businesses can benefit from using chatbots, no matter how big or small.

The better question is: What kind of chatbot right for you? Chatbots come in many flavors from simple to very complex. Even if your inquiry volume is low, your employees can still benefit from a customer-facing bot. Even if you want to avoid live chat, you could still use a Social Media bot.

Bots help get your customers find the fast answers they are looking for. Chatbots let you provide 24/7 customer service and take on a virtually unlimited amount of customer inquiries at the same time. Whatever the questions are, chatbots shorten the line!

So, even if a chatbot can’t answer your customer’s question, it can automatically route the customer to someone who can. And, it can furnish the employee a transcript of the query so the agent understands the customer intent. That’s a customer experience win.

No; in reality, you can divide chatbots into 2 groups; Rule-based chatbots and  keyword based chatbots.

Rule-based Chatbots: Generally, these are less complex bots that follow some sort of logic flow throughout the chat process. Typically, they present the user with options to choose from and then present the appropriate response for the option selected.

Keyword-based Chatbots: These bots ‘Listen’ for any number of keywords or key phrases and then present content based on those keywords.

At VTG, we recommend using the simplest option available that suits your needs. After we discuss your chatbot goals, we will present you with your best options.

Chatbots aren’t any more or less secure than any other application. For most small businesses, the weak point in security in any system will be your website. As long as you remember to set up your website and tech stack as securely as possible, then there’s no need to worry about security breaches with a bot.

That notwithstanding, not every chatbot platform follows the same set of standards and best-practices (just like other software). If you have any specific concerns, give us a call and we will be happy to talk you through it.

We are located between Dallas & Fort Worth, but we work with clients from all over the country. We do prefer to keep clients to those inside of the United States.

Our website design and SEO clients are found inside and outside the state of Texas. Most clients select us based on past performance and referrals. Very few make the selection based on geography alone.

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