Chatbots can handle all kinds of queries. Here are a few examples:

FAQs: You can use a chatbot to handle simple questions like ‘What time do you open?’, ‘Which location is closest to me?’, and others. This leaves your employees free to handle the more complex questions.

Get Customer Info: Bots are really good at gathering the ‘who, what, where, when, and why’ for an agent, helping them to maximize the interaction time on each chat.

Route Calls: Bots can help you quickly route customer inquiries to the right person. This saves you time and improves customer satisfaction.

Reduce Wait Times: Chatbots can handle multiple inquiries at the same time; this means faster responses to your customer’s questions. They can also give answers faster than human agents.

Available 24/7: Chatbots work around the clock. This enables you to deliver customer service even with your business is closed and no human agent is available. 

If your business has customer inquiries, then bots are a good match for you. Some people think that bots are only beneficial if you meet certain size criteria or have specific customer scenarios. In fact, all local businesses can benefit from using chatbots, no matter how big or small.

The better question is: What kind of chatbot right for you? Chatbots come in many flavors from simple to very complex. Even if your inquiry volume is low, your employees can still benefit from a customer-facing bot. Even if you want to avoid live chat, you could still use a Social Media bot.

Bots help get your customers find the fast answers they are looking for. Chatbots let you provide 24/7 customer service and take on a virtually unlimited amount of customer inquiries at the same time. Whatever the questions are, chatbots shorten the line!

So, even if a chatbot can’t answer your customer’s question, it can automatically route the customer to someone who can. And, it can furnish the employee a transcript of the query so the agent understands the customer intent. That’s a customer experience win.

No; in reality, you can divide chatbots into 2 groups; Rule-based chatbots and  keyword based chatbots.

Rule-based Chatbots: Generally, these are less complex bots that follow some sort of logic flow throughout the chat process. Typically, they present the user with options to choose from and then present the appropriate response for the option selected.

Keyword-based Chatbots: These bots ‘Listen’ for any number of keywords or key phrases and then present content based on those keywords.

At VTG, we recommend using the simplest option available that suits your needs. After we discuss your chatbot goals, we will present you with your best options.

Chatbots aren’t any more or less secure than any other application. For most small businesses, the weak point in security in any system will be your website. As long as you remember to set up your website and tech stack as securely as possible, then there’s no need to worry about security breaches with a bot.

That notwithstanding, not every chatbot platform follows the same set of standards and best-practices (just like other software). If you have any specific concerns, give us a call and we will be happy to talk you through it.

We are located between Dallas & Fort Worth, but we work with clients from all over the country. We do prefer to keep clients to those inside of the United States.

Our website design and SEO clients are found inside and outside the state of Texas. Most clients select us based on past performance and referrals. Very few make the selection based on geography alone.